Luggage Overload!!!

To all our friends out there, do read the terms and conditions when you decide to fly the next time with Airasia. On our return flight back from Bangkok, we were told that our luggage was overload by a lot and we had to pay quite a substantial amount for exceeding the weight limit of 15kg per person despite the fact that we bought extra checked baggage.

When we purchase the air tickets online, we were prompted by the system to purchase extra checked baggage. Thinking ahead, that we will buy a lot of things from our shopping in Thailand, we decided to do so thinking that an extra check baggage would mean an additional 15kg of load allowance.

When we were checking in at Bangkok, to our horror, we were informed by the staff that the extra check baggage which we purchased is merely for handling fee and it does not change the fact that each passenger is only entitled to 15kg of load only. The airport staff kept insisting that we read the terms and conditions and rudely told us that if we do not want to pay for the extra weight, our tickets will not be issued.

We felt "cheated" as the invoice to us clearly states "checked baggage" and it does not indicate that the fee is merely for handling fee only. Upon returning to Singapore, we also learnt that some of our friends have also been misled by Airasia into thinking that an extra checked baggage means more weight allowance. Hence, we hope our experience will benefit you if you are thinking of flying with Airasia or any other airlines to not only read but understand the terms and conditions.