Compliments & Complaints

By Bernard & Huizhi

Food was our main concern when we chose the catering company & hotel.

Compliments
1) Catering Company: Delihub Catering Pte Ltd (www.delihub.com.sg)
Many thanks to Kelly & Team from Delihub for helping us during the food tasting and the beautiful set up for the tea reception. Many of our guests commented that the food was delicious and the portion was very generous. =)

2) Marina Mandarin Hotel
Food was good especially the shark fins, roast chicken & mango sago dessert (Huizhi’s favourite). Also, the lobster salad 1st course presentation was interestingly done. Ms Irene from front desk was very patient and helpful when we were settling the bill =)

Complaints
1) UOB Bank Officer who approved our credit card limit increase last week did not properly submit our request. Hence, we were delayed at the front desk while trying to settle payment and we had to rush for our flight. However, the UOB Bank Officer who assisted us in the morning over the phone when we were trying to settle our bill by asking for a temporary credit limit increase was very helpful and in fact he took the initiative to contact the hotel front desk when he could not reach me on my mobile (as calls have been diverted to Samuel earlier).